Terms and Conditions of Service

1. Definitions

For the purposes of these Terms, the following definitions shall apply:

• Platform: The electronic invoicing system accessible at app.facturadigital.com.mx, including the web application, the stamping API, and all associated services.
• Production Environment: The live operational environment available at app.facturadigital.com.mx where CFDIs with tax validity are generated and real operations are processed.
• Sandbox Environment: The testing environment available at sandbox-app.facturadigital.com.mx, intended exclusively for integration testing and service evaluation, without tax validity.
• Credits: Prepaid consumption units that are deducted for each operation performed on the Platform (CFDI stamping, SAT downloads, among others).
• CFDI: Comprobante Fiscal Digital por Internet (Digital Tax Receipt via Internet), in accordance with the provisions of Mexico's Tax Administration Service (SAT).
• API: The application programming interface documented at docs.facturadigital.com.mx that enables programmatic integration with Factura Digital's services.

2. Acceptance of the Terms

By creating an account, accessing the Platform, or using any of Factura Digital's services —whether through the web application, the API, or the Sandbox environment— the User agrees to be bound by these Terms in their version in effect at the time of use, by the Privacy Notice, and by any supplementary policies published on the Platform.

The continued use of the Platform and any of its services constitutes an unequivocal act of tacit acceptance of the Terms in effect, pursuant to Article 1803 of the Mexican Federal Civil Code. Each access to the Platform, each request processed through the API, and each operation performed in any of the available environments (Production or Sandbox) shall be deemed a ratification of the User's acceptance of the Terms published at that time.

The foregoing applies to both newly created Users and Users with pre-existing accounts who continue to use the services after the publication or update of these Terms. The User acknowledges that it is their responsibility to periodically review this page to stay informed of the current conditions.

If the User disagrees with any of these Terms or their updates, they must refrain from using the services and may request the cancellation of their account in accordance with the procedure set forth in Section 15.

3. Description of Services

Factura Digital offers the following services through its Platform:

a) CFDI Stamping

Generation and certification of Digital Tax Receipts via Internet (CFDI 4.0) before the SAT, including income, expense, transfer, payroll, payment complement, waybill (Carta Porte), and all other types of tax receipts provided by the tax authority. The stamping process includes the tax validations required by current regulations through Authorized Certification Providers (PAC).

b) Bulk CFDI Download from SAT

Service for downloading issued and received CFDIs directly from SAT servers, with periodic synchronization and secure storage.

c) Stamping API

A programming interface that enables the integration of external systems with Factura Digital's services for programmatic CFDI issuance.

d) Web Platform

A web application with comprehensive electronic invoicing capabilities, client and supplier management, reports, real-time dashboard, and account administration.

4. Registration and User Accounts

a) Registration requirements

To use the services, the User must create an account by providing truthful, complete, and up-to-date information. Registration is available only to individuals over 18 years of age and legally incorporated entities in Mexico or abroad.

b) Account responsibility

The User is solely responsible for maintaining the confidentiality of their access credentials (username, password, and API keys), as well as for all activities carried out under their account. The User is also obligated to immediately notify Factura Digital of any unauthorized use of their account and to keep their tax and contact information up to date at all times.

c) One account per tax entity

Each Federal Taxpayer Registry (RFC) may have only one active account in the Production Environment. The creation of multiple accounts to circumvent restrictions, obtain undue benefits, or avoid credit consumption is considered a violation of these Terms.

5. Sandbox Environment (Testing)

The Sandbox environment is designed exclusively for technical integration testing and service evaluation. Any use that exceeds this purpose is considered a breach of these Terms and shall be subject to the consequences described in Section 10 of this document.

a) Purpose of the Sandbox

The Sandbox environment (sandbox-app.facturadigital.com.mx) is provided as an evaluation and development tool for the following exclusive purposes: evaluating the Platform's features before subscribing to the service; conducting technical integration tests with the API; verifying the compatibility of the User's systems with the Platform; and performing proof-of-concept tests with fictitious or test data.

b) Sandbox limitations

Access to the Sandbox environment is subject to the following restrictions:

• Limited test credits. Upon creating a Sandbox account, a limited number of free test credits are allocated. Once exhausted, they will not be automatically renewed.
• Time-limited access. The Sandbox account shall have a maximum validity period defined at the time of creation. After this period, access may be restricted or cancelled without prior notice.
• No tax validity. CFDIs generated in the Sandbox have no tax validity before the SAT and cannot be used as legitimate tax receipts.
• No availability guarantee. The Sandbox environment is not subject to the availability commitment described in Section 9 of these Terms.

c) Specific Sandbox prohibitions

The following are expressly prohibited:

• Use as a production environment. Using the Sandbox to process real operations or with real taxpayer data for commercial, operational, or business purposes, regardless of the fact that the generated CFDIs lack tax validity.
• Exploitation of features without consideration. Using the Sandbox in a systematic or recurring manner to take advantage of any Platform functionality —including, without limitation, the stamping process and the validations inherent thereto— as a substitute for subscribing to the Production Environment service.
• Fee evasion. Using the Sandbox as a mechanism to obtain the functional benefits of the production service without acquiring the corresponding credits.
• Mass automation. Running scripts, bots, or automated processes that consume Sandbox resources excessively or disproportionately relative to the legitimate testing purpose.
• Prolonged use without conversion. Maintaining continuous and active use of the Sandbox beyond the granted validity period without having subscribed to the production service.

d) Monitoring and consequences

Factura Digital reserves the right to monitor the use of the Sandbox environment, including the analysis of consumption patterns, operation frequency, request volume, and any other metric that allows determination of whether usage is consistent with legitimate testing purposes. Factura Digital may, among other methods, compare Sandbox Environment activity logs with those of the Production Environment to identify behavior suggestive of misuse.

If usage patterns are detected that, in Factura Digital's reasonable judgment, indicate abuse of the Sandbox environment as described in this section, Factura Digital may, without prior notice: (i) suspend or cancel the Sandbox account; (ii) restrict access to the Platform services in any of its environments; and (iii) require the User to make retroactive payment for credits corresponding to operations improperly performed, calculated according to the production rates in effect at the time of each consumption as published at facturadigital.com.mx/pricing.

6. Credit System and Billing

a) Credit model

Factura Digital operates under a hybrid consumption model. The User may purchase prepaid credit packages with no monthly fee or expiration date, where each operation (stamping, download, among others) consumes one or more credits according to the current rate. Alternatively, the User may opt for a monthly subscription plan that includes a specified number of credits. Subscription credits not used within the billing period shall not carry over to the following period, unless the subscribed plan's conditions indicate otherwise.

b) Credit consumption

Each operation performed on the Platform —in both the Production Environment and the Sandbox Environment— consumes credits according to the established rates. Details on how many credits each type of operation consumes are available in the Platform's pricing section.

The User acknowledges and agrees that credits are deducted at the time of executing the operation, regardless of its outcome. By way of example, a stamping request rejected by the SAT due to errors in the CFDI data provided by the User shall not entitle the User to a refund of the consumed credit, unless the error is directly attributable to the Platform. It is the User's sole responsibility to verify their available balance before performing operations. The Platform will not process operations when the credit balance is insufficient.

c) Prices and rates

Current prices are published at facturadigital.com.mx/pricing and include Value Added Tax (IVA). Factura Digital reserves the right to modify rates with at least 30 (thirty) calendar days' prior notice. Credits acquired before a rate change shall maintain their original value.

d) Billing

For each credit purchase or subscription payment, Factura Digital will issue the corresponding CFDI in the User's name according to the tax information registered in their account. It is the User's responsibility to keep their tax information up to date for the correct issuance of their receipt.

7. Refund Policy

The User may request a full refund of purchased credits provided that all of the following conditions are met: (i) the request is made within 7 (seven) calendar days following the purchase date; (ii) the purchased credits have not been consumed in whole or in part —in the case of partial consumption, the refund shall apply only to the unused credits—; and (iii) there is no prior history of repeated refund requests by the same User, which could indicate abusive use of this policy.

To request a refund, the User must send their request to soporte@facturadigital.com.mx indicating the order number or payment reference. The refund will be processed through the same payment method used in the original purchase within a maximum of 10 (ten) business days.

Refunds shall not be granted in the following cases: credits already consumed in processed operations; credits granted free of charge as a courtesy, bonus, or promotion; requests submitted outside the established timeframe; and accounts that have been suspended or cancelled for violation of these Terms.

8. User Obligations

The User agrees to use the services in compliance with applicable legislation and these Terms, providing truthful, current, and complete information at all times. The User further agrees not to use the services for unlawful, fraudulent activities or activities that contravene Mexican tax provisions or any other applicable legislation.

In particular, the User agrees to safeguard under their sole responsibility their digital certificates (CSD, e.firma) and access credentials; to verify the information contained in CFDIs before requesting their stamping; and to comply with all tax obligations applicable to them as issuers or recipients of CFDIs.

It is expressly prohibited to reverse engineer, decompile, disassemble, or attempt to extract the source code of the Platform or the API; to intentionally overload servers through denial-of-service attacks (DoS/DDoS) or similar mechanisms; and to assign, sublicense, resell, or transfer the account or access credentials to third parties without Factura Digital's prior written authorization.

9. Service Level Agreement (SLA)

a) Availability

Factura Digital commits to use its best efforts to maintain 99.9% monthly availability in the Production Environment, measured as the percentage of time during which core services (CFDI stamping and API) are operational and accessible.

b) Exclusions

The following events shall not be counted as downtime: scheduled maintenance previously notified with at least 24 hours' advance notice; interruptions caused by the SAT, Authorized Certification Providers (PAC), or third parties beyond Factura Digital's control; force majeure events as defined in Section 19; connectivity issues attributable to the User; and unavailability of the Sandbox environment.

c) Service status inquiries

The User may request information about the status of services at any time through our support team by sending an email to soporte@facturadigital.com.mx.

10. Prohibited Use and Service Abuse

Factura Digital reserves the right to take the actions described in this section against any conduct that, in its reasonable judgment, constitutes service abuse or a violation of these Terms. Actions may be applied immediately and without prior notice when the severity of the conduct or the risk to the Platform or third parties so warrants.

a) Prohibited conduct

Without prejudice to the provisions of Section 5 regarding the Sandbox Environment, and the obligations set forth in Section 8, the following are considered prohibited conduct:

• Using any environment of the Platform (Production or Sandbox) for purposes other than those expressly contemplated in these Terms.
• Exploiting vulnerabilities, bugs, errors, or configurations of the Platform to obtain free credits, evade charges, or access unsubscribed features.
• Sharing access credentials or API keys with unauthorized third parties.
• Performing scraping, mass data extraction, or automated data collection through the Platform for purposes unrelated to the subscribed services.
• Issuing fake, simulated CFDIs or CFDIs containing deliberately false information.
• Using the Platform as an instrument for the commission of any unlawful activity or activity that contravenes applicable legislation in Mexico.

b) Consequences of abuse

Upon detection of prohibited conduct or service abuse, Factura Digital may apply, individually or cumulatively, the following measures:

I. Temporary suspension. Factura Digital may temporarily suspend access to the User's account while the reported conduct is investigated. During the suspension period, the User's credits and data shall remain intact.

II. Retroactive charge. Factura Digital may invoice the User for the amount corresponding to operations improperly consumed —including, without limitation, the use of the Sandbox Environment as a substitute for the Production Environment—, calculated based on the production rates in effect at the time of each consumption. The User hereby acknowledges and agrees that such retroactive charge is legitimate and enforceable, and that acceptance of these Terms constitutes their express consent for such charge.

III. Permanent suspension. Factura Digital may permanently cancel the User's account. In the event of permanent suspension resulting from a violation of these Terms, remaining credits in the account shall not be subject to refund.

c) Procedure

When Factura Digital detects a possible abuse, it will notify the User by email describing the detected conduct. The User shall have a period of 5 (five) business days from the notification to submit any arguments or clarifications they deem appropriate. Factura Digital will evaluate the response and communicate its resolution within the following 10 (ten) business days.

Notwithstanding the foregoing, in situations that pose an imminent risk to the integrity of the Platform, the security of other Users, or compliance with legal obligations, Factura Digital may apply temporary suspension immediately, without prejudice to the User's right to subsequently submit their arguments.

11. Intellectual Property

The Platform, its source code, design, interfaces, logos, trademarks, trade names, technical documentation, API, and all elements comprising it are the exclusive property of Novatech Digital S.A. de C.V. and are protected by Mexico's Federal Copyright Law, the Federal Law for the Protection of Industrial Property, and international treaties to which Mexico is a party.

The use of the services does not confer upon the User any intellectual or industrial property rights over the Platform, the API, or any content or technology of Factura Digital. The User is granted a limited, non-exclusive, non-transferable, and revocable license to use the Platform solely in accordance with these Terms and for the duration of the contractual relationship.

CFDIs generated and the User's tax data are and shall remain the User's property. Factura Digital does not claim any rights over the tax content generated by the User through the Platform.

12. Limitation of Liability

a) Scope of service

Factura Digital acts exclusively as a technology provider of electronic invoicing services. Under no circumstances should it be considered as a tax, accounting, or legal advisor. The User's tax and accounting decisions are their sole responsibility, and it is recommended that the User obtain appropriate professional advice.

b) Disclaimer of warranties

To the extent permitted by applicable law, Factura Digital does not warrant that the service will be uninterrupted, error-free, or completely secure at all times, without prejudice to the availability commitment set forth in Section 9. Nor does it warrant that changes in tax regulations or SAT systems will not temporarily affect the Platform's functionality.

c) Liability cap

In no event shall Factura Digital's total aggregate liability to the User —for any claim arising out of these Terms or the use of the services— exceed the total amount actually paid by the User during the 12 (twelve) months immediately preceding the event giving rise to the claim.

Factura Digital shall not be liable for indirect, incidental, special, consequential, or punitive damages, including without limitation: loss of data, loss of revenue, loss of business opportunities, reputational harm, or fines imposed by tax authorities arising from the use or inability to use the services.

13. Personal Data Protection

The processing of the User's personal data is governed by our Privacy Notice, which forms an integral part of these Terms. By using the services, the User confirms having read and accepted said Privacy Notice.

In compliance with Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, Factura Digital implements administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, destruction, or unauthorized access.

14. Confidentiality

Both parties agree to maintain the strictest confidentiality regarding all technical, commercial, tax, and operational information to which they have access by reason of the contractual relationship derived from these Terms. This confidentiality obligation shall survive for a period of 3 (three) years following the termination of the relationship for any reason.

Information shall not be considered confidential if it: (i) is or becomes publicly available without breach by the receiving party; (ii) was legitimately known by the receiving party prior to its disclosure; (iii) is lawfully obtained from a third party without confidentiality restrictions; or (iv) must be disclosed in compliance with a court order or requirement from a competent authority, in which case the obligated party shall notify the other party with the greatest possible advance notice.

15. Suspension and Termination

a) Termination by the User

The User may request the cancellation of their account at any time by sending a written request to soporte@facturadigital.com.mx. Unconsumed credits at the time of cancellation shall be subject to the refund policy established in Section 7 of these Terms.

b) Termination by Factura Digital

Factura Digital may suspend or cancel the User's account under any of the following circumstances: violation of any of these Terms; abusive use of the service pursuant to Section 10; account inactivity for a period exceeding 24 (twenty-four) consecutive months; requirement from a competent authority; or in the event of the User's bankruptcy, insolvency proceedings, or insolvency.

c) Effects of termination

Upon termination of the contractual relationship for any reason, access to the Platform shall be revoked and stored digital certificates (CSD, e.firma) shall be securely deleted within no more than 30 (thirty) calendar days. CFDIs issued by the User shall remain available for download for a period of 90 (ninety) calendar days following cancellation; after this period, they shall be deleted from Factura Digital's servers.

The obligations of confidentiality, intellectual property, limitation of liability, and any others that by their nature should survive, shall remain in full force and effect following termination.

16. Modifications to the Terms

Factura Digital reserves the right to modify, update, or supplement these Terms at any time in order to reflect changes in the services offered, in applicable legislation, in industry practices, or for any other reason that Factura Digital deems appropriate.

Modifications shall be communicated to the User through their publication on this page (facturadigital.com.mx/terms-and-conditions). Additionally, when changes are substantial, Factura Digital will make reasonable efforts to notify the User by email or through a notice within the Platform upon login. However, publication on this page shall constitute sufficient notice in and of itself.

Substantial changes shall take effect 30 (thirty) calendar days after their publication. If the User does not agree with the modifications, they may cancel their account before they take effect in accordance with the procedure established in Section 15. Continued use of the services after the publication date of the changes —or, in the case of substantial changes, after the effective date— shall constitute the full, unconditional, and irrevocable acceptance of the modified Terms, in accordance with the provisions of Section 2.

17. Communications

All notifications and communications between the parties shall be made by email. The User accepts as valid emails sent from the @facturadigital.com.mx domain. Notifications to the User shall be sent to the email address registered in their account.

It is the User's responsibility to keep their email address updated on the Platform. Notifications sent by Factura Digital to the registered email address shall be deemed duly delivered and shall have full effect, regardless of whether the User has read them or not.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws in force in the United Mexican States, including without limitation the Commercial Code, the Federal Civil Code, the Federal Consumer Protection Law, the Federal Tax Code, and the Federal Law on Protection of Personal Data Held by Private Parties.

For the interpretation, performance, and enforcement of these Terms, as well as for the resolution of any dispute that may arise therefrom, the parties expressly and irrevocably submit to the jurisdiction of the competent courts located in the city of Monterrey, Nuevo León, Mexico, waiving as of this moment any other venue that may correspond to them by reason of their present or future domicile, or for any other cause.

19. General Provisions

Severability. If any provision of these Terms is declared null, invalid, or unenforceable by a competent court, such nullity, invalidity, or unenforceability shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

Assignment. The User may not assign or transfer these Terms or any rights or obligations arising therefrom without Factura Digital's prior written consent. Factura Digital may freely assign these Terms to any company within the same corporate group or in the event of a merger, spin-off, acquisition, or substantial asset sale, without the need for the User's consent.

No waiver. The failure by Factura Digital to timely exercise any right provided in these Terms shall not be construed as a waiver thereof, and such right may be exercised at any later time.

Entire agreement. These Terms, together with the Privacy Notice and any supplementary policies published on the Platform, constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede any prior agreement, negotiation, representation, or understanding, whether oral or written.

Force majeure. Neither party shall be liable for the failure or delayed performance of its obligations when such failure is a direct consequence of force majeure events, understood as unforeseeable events or events that, being foreseeable, are unavoidable and beyond the affected party's control, including without limitation natural disasters, epidemics, government actions, widespread failures in telecommunications networks, among others.

Effectiveness of the Terms. These Terms take effect from the date indicated as "last updated" and shall remain in force indefinitely as long as the User maintains an active account or uses any of the Platform's services. These Terms are applicable and binding on all Users who access or use the Platform from their date of publication, including those with accounts created prior thereto, it being understood that continued use of the services constitutes acceptance in accordance with the provisions of Section 2.

20. Contact

For any questions, comments, requests, or clarifications related to these Terms and Conditions, the User may contact us at:

These Terms and Conditions are issued in accordance with the commercial and civil legislation applicable in the United Mexican States, including the Commercial Code, the Federal Civil Code, the Federal Consumer Protection Law, and other applicable regulations.

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